Customer support

Don't keep questions or problems to yourself; the VFS staff will help you whenever you need it.

Regular questions

Don't keep questions or problems to yourself; the VFS staff will help you whenever you need it.

1. How many channels are there for customers to trade securities online in VFS? How do I register?

Online securities trading channels of VFS includes:

– Trading Webtrading on personal computers/Mobile devices (

– Software installation channel on mobile devices (Download VFS Mobile app)

To be able to use these trading channels, customers must first have an account at VFS and have a user and password for online transactions

2. In order to use the WebTrading trading system, what are the requirements for my personal computer configuration?

To access Webtrading, the personal computer must be connected to the Internet

3. To install the application on a smart mobile device (Mobile VFS), what are the requirements for my device?

To install the App, the requirements are:

– For Android operating system: Version 6.0 or higher.

– For IOS operating system: Version from 13.0 and above.

4. Is it possible to transfer a stock trading account to another company?

To transfer securities accounts, investors need to follow the following steps:

– Open an account at the new securities company.

– Ask the former securities company to transfer the shares in your current account to the new securities account at the new securities company.

5. Does money in a securities account receive interest??

The amount of unused money in the securities account will receive interest without term according to the regulations of VFS in each period.

6. How much is the fee to open a securities account?

VFS does not charge a fee for opening a securities trading account

7. What are the risks in stock investment? Is there stock hedging insurance?

The risk in stock investment is that when buying any stock, then the stock price falls below the original purchase price, if sold, you will lose a certain amount, the main risk is a decrease in the stock price.

There is no hedging on securities investment, resulting in profit or loss when investing, investors accept with their decisions.

8. Is it possible to extend a loan?

VFS can extend the loan based on the request of the Customer.

9. How to register for cash advance service?

Customers sign a contract for cash advance service according to VFS’s form at the Transaction Counter.

Or the customer prints and signs a contract of cash advance services, and records a video to verify personal information and the signing process, and then sends the file to VFS transaction office.

10. How to check money transactions?

In case of errors in the deposit and withdrawal process, please contact the following addresses for detailed instructions:
• Via phone number/email::
– Headquarters: 028.6255.6586
– Hanoi branch: 0243.9288 222
– Customer Service Center:
• Directly at Nhat Viet Securities Joint Stock Company
– Headquarters: 1st Floor, 117-119-121 Nguyen Du, Ben Thanh Ward, District I, HCMC.
– Hanoi Branch: 5th Floor, No. 37 Ba Trieu, Hang Bai Ward, Hoan Kiem District, Hanoi.

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