Customer support

Don't keep questions or problems to yourself; the VFS staff will help you whenever you need it.

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Fee schedule

I. Transaction fee
Number Services Fee as percentage of total transaction value
1 Trading listed securities 0,15%
2 Trading listed bonds 0,15%
3 Fees for transferring ownership of over-the-countered securities in accordance with the regulations of the Depository Center. 0,2%

 

II. Financial services
Number Services Fee
1 0,0343%/day, minimum of 50.000 VND/contract
2 Margin trading Loan term Interest rate Interest rate out of date Renewal fee / Loan value
In due date (150% Interest rate in due date)
90 day 12,50 % 18,75 % 0,1%

 

III. Depository, securities transfer
Number Services Fees collected on behalf of the Depository Center VFS’ Fee
1 Custody of shares, Investment fund certificates (IFC), covered warrants (CW) 0,27 VND/share, IFC/ month
2 Depository of corporate bonds 0,18 VND/ corporate bond/ month
3 Securities transfer to make transaction payments at VFS 0,3 VND/share, IFC, CW/transaction; maximum of 300.000 VND/stock/transaction
4 Transfer of securities among investors’ accounts at different Depository Members 0,3 VND/share, IFC, CW/transaction; maximum of 300.000 VND/stock/transaction 200.000 VND/contract

 

IV. Blockade, release and monitor accounts/pledges
Number Services Fees
1 Blockade of securities done at VFS only on request, 0.3% * Value of frozen assets, minimum of 200.000 VND/set, maximum of 3.000.000 VND/set
2 Blockade of securities at VSD on request Fee collected on behalf of VSD: according to VSD’s regulations in each period.
VFS’s fee: according to VSD’s regulations
3 Clearance of securities Free

 

V. Money transfer fee
Number Services Fees
1 Internal transfer Free
2 Bank transfer According to the fee schedule of the intermediary bank

 

VI. Other services
Number Services Fees
1 Statement of securities trading account according to customer’s registration
1.1 Daily transaction results report (SMS) Free
1.2 Monthly general reports (money and securities) of customers’ accounts, customers take directly or send to registered email addresses Free
1.3 Statement of securities transactions, money arising in the month adjacent to the present time Lower than 05 A4 pages Free
More than 06 A4 pages 2.000 VND/page
1.4 Statement of securities transactions, money arising within 12 months before the present time Lower than 05 A4 pages Free
More than 06 A4 pages 4.000 VND/page
2 Statement of account arising at the request of the customer (statement signed and stamped by the Company) 25.000 VND/statement (maximum of 05 A4 pages)
From the 6th page: 4.000 VND/page
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icon nav Money transaction guide
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Regular questions

Don't keep questions or problems to yourself; the VFS staff will help you whenever you need it.

1. How many channels are there for customers to trade securities online in VFS? How do I register?

Online securities trading channels of VFS includes:

– Trading Webtrading on personal computers/Mobile devices (https://trading.vfs.com.vn)

– Software installation channel on mobile devices (Download VFS Mobile app)

To be able to use these trading channels, customers must first have an account at VFS and have a user and password for online transactions

2. In order to use the WebTrading trading system, what are the requirements for my personal computer configuration?

To access Webtrading, the personal computer must be connected to the Internet

3. To install the application on a smart mobile device (Mobile VFS), what are the requirements for my device?

To install the App, the requirements are:

– For Android operating system: Version 6.0 or higher.

– For IOS operating system: Version from 13.0 and above.

4. Is it possible to transfer a stock trading account to another company?

To transfer securities accounts, investors need to follow the following steps:

– Open an account at the new securities company.

– Ask the former securities company to transfer the shares in your current account to the new securities account at the new securities company.

5. Does money in a securities account receive interest??

The amount of unused money in the securities account will receive interest without term according to the regulations of VFS in each period.

6. How much is the fee to open a securities account?

VFS does not charge a fee for opening a securities trading account

7. What are the risks in stock investment? Is there stock hedging insurance?

The risk in stock investment is that when buying any stock, then the stock price falls below the original purchase price, if sold, you will lose a certain amount, the main risk is a decrease in the stock price.

There is no hedging on securities investment, resulting in profit or loss when investing, investors accept with their decisions.

8. Is it possible to extend a loan?

VFS can extend the loan based on the request of the Customer.

9. How to register for cash advance service?

Customers sign a contract for cash advance service according to VFS’s form at the Transaction Counter.

Or the customer prints and signs a contract of cash advance services, and records a video to verify personal information and the signing process, and then sends the file to VFS transaction office.

10. How to check money transactions?

In case of errors in the deposit and withdrawal process, please contact the following addresses for detailed instructions:
• Via phone number/email::
– Headquarters: 028.6255.6586
– Hanoi branch: 0243.9288 222
– Customer Service Center: customercare@vfs.com.vn
• Directly at Nhat Viet Securities Joint Stock Company
– Headquarters: 1st Floor, 117-119-121 Nguyen Du, Ben Thanh Ward, District I, HCMC.
– Hanoi Branch: 5th Floor, No. 37 Ba Trieu, Hang Bai Ward, Hoan Kiem District, Hanoi.

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