Customer support

Don't keep questions or problems to yourself; the VFS staff will help you whenever you need it.

Hello, how can VFS help you?

Deposit, withdraw money

I – Transfer money to VFS’s bank account

To trade securities and use the services of Nhat Viet Securities Joint Stock Company (VFS), please transfer money to VFS’s bank account and transfer money according to the instructions, specifically as follows:

1. List of bank accounts of VFS

Number Beneficiary name Account number At the bank
1 CONG TY CO PHAN CHUNG KHOAN NHAT VIET 0421000451945 Vietcombank Hung Vuong Branch, HCMC
2 14021466850012 Techcombank Branch Ho Chi Minh
3 1190128784 BIDV Branch Nam Ky Khoi Nghia
4 2611166244 BIDV Trang An Branch (Hanoi)
5 55161909 ACB Tran Khai Nguyen Branch

2. Content of money transfer to securities account

Transfer money to the Stock Exchange account number <Customer’s securities account number> of <Customer’s full name>. Please note the number of sub-accounts, specifically:

· Regular account: Transfer money to securities account number 094CXXXXXX 01 of [Account holder’s full name]

· Margin account: Transfer money to securities account 094CXXXXXX 10 of [Account holder’s full name]

II – Transaction of money transfer from Securities Account

1. Make money transfer at VFS counters

Customers go directly to VFS’s counters to transfer money from their Securities Trading Accounts.

Conditions for performing a money transfer transaction:

The customer must be the account holder or the person legally authorized by the account holder to make a money transfer from the account.

Please bring your identity card/citizen identification card (with validity period), other relevant documents to make money transfer.

2. Make money transfer via online transaction channel

You access website https://www.vfs.com.vn/, log in to your online trading account, select Basic service/ Bank transfer and make a money transfer. This function only allows customers to transfer money to a bank account registered on the VFS system

3. Make a money transfer by phone

Please contact VFS at phone number: 0918762315 or 028. 6255 6586 or 024. 3928 8222 for instructions and make a money transfer request.

Thank customers for trusting and using services at VFS!

If you have any questions, please contact:

– Head office: 1st Floor, 117-119-121 Nguyen Du, Ben Thanh Ward, District I, Ho Chi Minh City.

Phone: 028 62 556 586 or hotline: 0918762315

– Hanoi Branch: 5th Floor – No. 37 Ba Trieu, Hang Bai Ward, Hoan Kiem District, Hanoi City.

Phone number: 024 39 288 222″

icon nav Instructions for opening account
icon nav Risk Disclosure
icon nav User manual
icon nav Trading Regulations
icon nav Money transaction guide
icon nav Fee schedule

Regular questions

Don't keep questions or problems to yourself; the VFS staff will help you whenever you need it.

1. How many channels are there for customers to trade securities online in VFS? How do I register?

Online securities trading channels of VFS includes:

– Trading Webtrading on personal computers/Mobile devices (https://trading.vfs.com.vn)

– Software installation channel on mobile devices (Download VFS Mobile app)

To be able to use these trading channels, customers must first have an account at VFS and have a user and password for online transactions

2. In order to use the WebTrading trading system, what are the requirements for my personal computer configuration?

To access Webtrading, the personal computer must be connected to the Internet

3. To install the application on a smart mobile device (Mobile VFS), what are the requirements for my device?

To install the App, the requirements are:

– For Android operating system: Version 5.0 or higher.

– For IOS operating system: Version from 9.0 and above.

4. Is it possible to transfer a stock trading account to another company?

To transfer securities accounts, investors need to follow the following steps:

– Open an account at the new securities company.

– Ask the former securities company to transfer the shares in your current account to the new securities account at the new securities company.

5. Does money in a securities account receive interest??

The amount of unused money in the securities account will receive interest without term according to the regulations of VFS in each period.

6. How much is the fee to open a securities account?

VFS does not charge a fee for opening a securities trading account

7. What are the risks in stock investment? Is there stock hedging insurance?

The risk in stock investment is that when buying any stock, then the stock price falls below the original purchase price, if sold, you will lose a certain amount, the main risk is a decrease in the stock price.

There is no hedging on securities investment, resulting in profit or loss when investing, investors accept with their decisions.

8. Is it possible to extend a loan?

VFS can extend the loan based on the request of the Customer.

9. How to register for cash advance service?

Customers sign a contract for cash advance service according to VFS’s form at the Transaction Counter.

Or the customer prints and signs a contract of cash advance services, and records a video to verify personal information and the signing process, and then sends the file to VFS transaction office.

10. How to check money transactions?

In case of errors in the deposit and withdrawal process, please contact the following addresses for detailed instructions:
• Via phone number/email::
– Headquarters: 028.6255.6586
– Hanoi branch: 0243.9288 222
– Customer Service Center: customercare@vfs.com.vn
• Directly at Nhat Viet Securities Joint Stock Company
– Headquarters: 1st Floor, 117-119-121 Nguyen Du, Ben Thanh Ward, District I, HCMC.
– Hanoi Branch: 5th Floor, No. 37 Ba Trieu, Hang Bai Ward, Hoan Kiem District, Hanoi.

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